What we collect. Your account details (name, email, phone), your company profile, and the business records your team creates in the platform — sales, stock, invoices, payroll and related data. We collect only what the product needs to work.

Your data belongs to you. Each client company is an isolated workspace. Sikasio never sells your data, never shares it with other clients, and never uses your business records for advertising. Our team accesses a workspace only for support you request, and every such access is recorded in the platform log.

Security. Data is encrypted in transit and at rest, backed up daily, and protected by role-based access — staff accounts see only what their role allows, and every sensitive action is kept in an audit log your admins can review.

Your rights. Admins can export their company's data (CSV) at any time and can ask us to permanently delete a workspace. We answer data requests at privacy@sikasio.com within 30 days.

The service. Sikasio ERP is a subscription service billed per workspace per month, on the plan you choose (Starter, Growth or Scale). Your plan sets which modules, seats and support level your workspace gets.

Your responsibilities. Keep your sign-in credentials safe, add only team members you trust, and use the platform lawfully — including your local tax and employment rules. You are responsible for the accuracy of the business data your team enters.

Our responsibilities. We keep the service available (99.9% monthly uptime target), notify admins ahead of maintenance, and support you within the response time of your plan. If we ever discontinue the service, you get 90 days' notice and a full export of your data.

Suspension & termination. You may cancel at any time from your workspace — access continues to the end of the paid period. We may suspend a workspace for non-payment or abuse, after notice, and you can always export your data first.

14-day guarantee. New workspaces get a full refund, no questions asked, within 14 days of the first payment. Email billing@sikasio.com from an admin account and we refund within 5 business days.

Monthly renewals. Renewals are not refunded once a new billing month starts, but cancelling stops all future charges and your workspace stays active until the period ends.

Downgrades. Moving to a cheaper plan takes effect at the next cycle; the difference for the current month is credited to your account rather than refunded.

Service failures. If we miss our uptime target in a month, you can request a pro-rated credit for the affected time — just reference the incident in your request.